Delivery Information

Low Flat Rate Delivery Per Order

(Los Angeles and surrounding area)
Low flat rate delivery to your home inside your room of choice. Delivery occurs within 5-7 business days for in-stock items. (We are only responsible for curb-side delivery. In home delivery is free and as a courtesy but at customers responsibility. See below)

Delivery Terms and Conditions

It is your responsibility to ensure that furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. If A STAR FURNITURE is unable to deliver your regular stock furniture to the desired location, you will be able to choose another similar item and may be charged an additional delivery fee. For any circumstance that may involve a tight fit, the driver may request that you sign a damage waiver prior to attempting delivery.

Please notify A STAR FURNITURE of any special requirements in order to successfully complete your delivery. This includes, but is not limited to, requesting smaller trucks to navigate narrow roads, driveways or other obstacles that may impede an easy delivery, informing us of restricted delivery time frames due to local ordinances, needing to provide proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.

An authorized adult must be home during your scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule a second delivery.

You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. A STAR FURNITURE will not be responsible for any subsequent damage to any flooring. Our delivery personnel are not permitted to move furniture that are presently in your home, nor are they allowed to move or set up electrical equipment.
We will contact you by phone or email to confirm the delivery date and a 4-hour delivery window. If you need to change your delivery date after you’ve confirmed the delivery schedule, please contact our customer service at 818 662 7072 at least 1 business days prior to your scheduled delivery date, or you will be charged for an additional delivery.

 

Will Call / Pick-Up Information

Customers may pick up their items from our location at no extra charge.  We will notify you by phone when your order is ready for pick up.  Assembly service not available for pick up.

Warehouse Pick-Up Policy
• Hours of operation for customer pick-up: 11am to 7:30pm (Mon-Fri) 11am to 4:30pm (Sat-Sun)

Customer who placed order
Please bring the credit card used to purchase your items, your photo ID and a copy of order confirmation email with you to our front desk on scheduled date.

Alternate pick up person
This option is available.  Please bring the credit card used to purchase the items, pick up person’s photo ID and a copy of order confirmation email with you to our front desk on scheduled date.

You or the pick up person is responsible for inspecting all pick-up items prior to loading them into your vehicle and noting any external signs of damage to our warehouse team.  A STAR FURNITURE is not responsible for any negligence or vehicle damage in securing merchandise on or into your vehicle, or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has left the A STAR FURNITURE pick-up dock.