We want you to be 100% satisfied with your purchase at astarfurn.com and our goal is to provide an enjoyable shopping experience that will encourage you to shop with us for years to come.
A STAR FURNITURE accepts returns for unassembled items within 24 hours after you have received your delivery. You will be charged a 30% restocking fee and a pick up fee on all regular stock furniture returns. Items must be in new condition and in the original packaging to qualify for a refund (assembled/modify items are not eligible for refund). A STAR FURNITURE does not accept returns on mattresses, box springs or custom made or special order items (example: custom upholstery)
We value our customers and we strive to assist them in any way possible, to exchange your order for the exact same item, you must contact A STAR FURNITURE Customer Service within 48 HOURS of your delivery. You will be charged an additional delivery fee to exchange the item in question and a 30% restocking fee will apply. Items must be in new condition and in the original packaging to qualify for an exchange (assembled/modified items are not eligible for exchange).
Canceling an Item or Order
Due to our commitment to processing orders quickly, there is a limited period of time in which your order can be cancelled. Any cancellations or modifications of product orders after purchase will be subject to a 30% restocking fee. Cancellation after shipment will be issued as a standard return order (please see Return Eligibility for more information). If an item has been shipped already, it is subject to our standard 24 hour return policy. Special order items cannot be cancelled for any reason. If your order has successfully been cancelled, astarfurn.com will initiate a refund based on your original method of payment. Please allow 5-7 business days following product arrival at the warehouse for your refund to take effect. This amount of time is typically needed for most financial providers to process your request.
astarfurn.com is only able to accept cancellation requests via phone. 818 662 7072
An item is considered damaged when it has dents, scratches, water spots, or any evidence of mishandling or impact. Customers are requested to contact us within 48 hours of receiving the item(s). To help us help you resolve the issue quickly, please send us digital pictures of the product and the packaging explaining the problem in an email to our customer support team at [email protected] This will allow us to take the matter up with the manufacturer. If you notice any damage or imperfections must be reported 48 hours of your delivery or it will be considered in-home damage. Manufacturing defects must be authorized by the factory regarding items that are in their original condition.
Price comparisons conducted with other stores will include total costs, which includes the same delivery method, services and tax rate you would receive if you placed your order with A STAR FURNITURE. (We do not price match products from manufacturers we do not carry)
Some situations will render us unable to deliver your item requiring additional time to be held in storage for the following reasons but not limited to:
-Incorrect address/Contact information provided to A STAR FURNITURE or astarfurn.com
-Away from residence/unable to accept delivery
Color / Appearance / Dimensions / Price Discrepancies
Although we make every effort to provide high quality images and descriptions of our products, we are not responsible for image color / appearance variations due to monitor settings or slight measurement discrepancies. If precise colors, dimensions, or patterns are critical to your order, please contact us so that we may assist you in answering any questions you may have prior to ordering.
A STAR FURNITURE is not responsible for errors regarding pricing or any other descriptions concerning our products, and we reserve the right to cancel any orders that arise from such errors.
It is your responsibility to ensure that furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. If A STAR FURNITURE is unable to deliver your regular stock furniture to the desired location, you will be you will be able to choose another similar item and may be charged an additional delivery fee. For any circumstance that may involve a tight fit, the driver may request that you sign a damage waiver prior to attempting delivery.
Please notify A STAR FURNITURE of any special requirements in order to successfully complete your delivery. This includes, but is not limited to, requesting smaller trucks to navigate narrow roads, driveways or other obstacles that may impede an easy delivery, informing us of restricted delivery time frames due to local ordinances, needing to provide proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.
An authorized adult must be home during your scheduled delivery window to accept and inspect your items and sign the delivery invoice. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule a second delivery.
You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. A STAR FURNITURE will not be responsible for any subsequent damage to any flooring. Our delivery personnel are not permitted to move furniture that are presently in your home, nor are they allowed to move or set up electrical equipment.
Your delivery date and 4-hr delivery window will be created disclosed to you once your personal schedule has been confirmed. If you need to change your delivery date after your personal schedule has been confirmed, please contact our customer service at 818 662 7072 at least 1 business days prior to your scheduled delivery date, or you will be charged for an additional delivery.
Warehouse Pick-Up Policy
• Hours of operation for customer pick-up: 11am to 7:30pm (Mon-Fri) 11am to 4:30pm (Sat-Sun)
Customer who placed order
Please bring the credit card used to purchase your item, photo ID and a copy of the confirmation email with you to our front desk on scheduled date.
Alternate pick up person:
This option is available. Please bring the credit card used to purchase the items, pick up person’s photo ID and a copy of order confirmation email with you to our front desk on scheduled date.
You are responsible for inspecting all pick-up items prior to loading them into your vehicle and noting any external signs of damage to our dock team. A STAR FURNITURE is not responsible for any negligence or vehicle damage in securing merchandise on or into your vehicle, or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has left the A STAR FURNITURE.
The prices displayed on the A STAR FURNITURE web site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include delivery fees or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any delivery fees and the state and local sales or use taxes that may apply to your order. While our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our system, and the corrected price will apply to your order. A STAR FURNITURE reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).
Items on Backorder
If you are cancelling an order due to backorder, we recommend you first call our Customer Service department to verify the accuracy of the backorder date before making your final decision. There are times when manufacturers state items as being backordered only to find that they have already shipped or are going out the next day. If the item is truly unavailable for an extended period, we sincerely apologize for the delay.
Please understand that we work with multiple suppliers and have to work with them to provide up-to-date stock availability information.
Please note that since cancellations are time-sensitive we ask that you do not email or leave voice messages regarding your request as it may slow the process. To ensure a faster cancellation process, it is important that you contact a Customer Service representative directly at 818 662 7072
All products offered on A STAR FURNITURE website are brand-new and backed by the applicable manufacturers’ warranties. The default warranty or length of time the warranty is applicable varies from company to company: products are supported in accordance with the terms and conditions of each individual manufacturer. A STAR FURNITURE will be happy to assist you in determining if your claim is covered under the manufacturer’s warranty. For any questions regarding warranties, please contact Customer Service at 818 662 7072.